Question 1

What sizes do you have?

Accepted Answer

We’ve got sizes from S to 3XL, and some items even offer more options! Check out our sizing chart on product pages to find your perfect fit (allow up to 2cm leeway). Got questions? Drop us an email at sales@forgottensoulclothing.co.uk—we’re here to help!

Question 2

How do returns work?

Accepted Answer

Not feeling your purchase? No problem! You’ve got 14 days from receiving it to return items for a full refund or store credit. Just make sure they’re unworn, unwashed, and in their original packaging. Sale items, though, are final and can’t be returned or exchanged. For all the details, check out our Shipping & Returns tab or email us at sales@forgottensoulclothing.co.uk.

Question 3

Do you ship internationally?

Accepted Answer

You bet! We ship to select countries worldwide. Shipping costs depend on where you are and will be calculated at checkout. We can’t wait to send our designs your way!

Question 4

When can you expect your order to arrive?

Accepted Answer

We’ll prep your order in 1-3 business days. Once it’s on its way, you’ll get a tracking email to follow its journey. Delivery times depend on where you are. Got questions? Check out our Shipping & Returns tab or drop us an email at sales@forgottensoulclothing.co.uk. Heads up: things might take a bit longer during busy seasons!

Question 5

Can I Change Or Cancel My Order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make adjustments.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, PayPal, and Google Pay. Rest assured, your payment info is safe with us, and all transactions are processed in GBP.

Question 7

How Can I Contact Customer Service?

Accepted Answer

We're here to help! You can reach our customer service team through the 'Contact Us' form, or by emailing us at sales@forgottensoulclothing.co.uk. We typically respond within 24 hours during business days. For urgent inquiries, please call our customer service hotline at +44 1234 567890.

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