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Frequently asked questions
General
We’ve got sizes from S to 3XL, and some items even offer more options! Check out our sizing chart on product pages to find your perfect fit (allow up to 2cm leeway). Got questions? Drop us an email at sales@forgottensoulclothing.co.uk—we’re here to help!
Not loving your purchase? No worries! You can return items within 14 days of receiving them for a full refund or store credit. Just make sure they’re unworn, unwashed, and in their original packaging. Sale items, though, are final and can’t be returned or exchanged. For all the details, check out our Shipping & Returns tab or email us at sales@forgottensoulclothing.co.uk.
Absolutely! We ship to select countries worldwide. Shipping costs depend on your location and will be calculated at checkout. We can’t wait to send our designs your way!
We’ll get your order ready in 1-3 business days. Once it’s shipped, you’ll get a tracking email to follow its journey. Delivery times depend on your location. Need more info? Check out our Shipping & Returns tab or email us at sales@forgottensoulclothing.co.uk. Heads up: processing might take a bit longer during busy seasons!
If you need to change or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make adjustments.
We accept all major credit/debit cards, PayPal, and Google Pay. Rest assured, your payment info is safe with us, and all transactions are processed in GBP.
We're here to help! You can reach our customer service team through the 'Contact Us' form, or by emailing us at sales@forgottensoulclothing.co.uk. We typically respond within 24 hours during business days. For urgent inquiries, please call our customer service hotline at +44 1234 567890.
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