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Refund Policy for Forgotten Soul

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At Forgotten Soul, we strive to provide our customers with high-quality clothing products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • The request for a refund must be initiated within 14 days from the date of receipt of your order.

  • The product must be unused and in its original packaging. This includes all tags, labels, and accessories that came with the item.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at sales@forgottensoulclothing.co.uk within the 14-day timeframe.

  2. Provide your order number, a description of the item, and the reason for the return.

  3. Our team will review your request and provide you with instructions on how to return the item.

3. Return Shipping Costs

Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent. In such cases, Forgotten Soul will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once we receive your returned item and confirm it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

5. Non-Refundable Items

The following items are non-refundable:

  • Items that have been used or worn.

  • Items that are not in their original packaging.

  • Gift cards or sale items marked as non-returnable.

6. Changes to This Policy

Forgotten Soul reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage customers to review our refund policy periodically for any updates.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer service team at sales@forgottensoulclothing.co.uk. We are here to assist you!

Thank you for choosing Forgotten Soul. We appreciate your business!

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